United Bank for Africa Plc (UBA) was founded in Nigeria in 1949. It is one of the Africa’s leading
financial institutions, with operations in 20 African countries and 3 global
financial centres: London, Paris and New York. UBA has grown to become a pan-African
provider of financial services with over 11 million customers, through close to
1000 business offices and touch points globally.
Applications are invited for the position below:
- Job Title: Customer Service Officer
- Location: Lagos Island, Lagos, Nigeria
- Job Type: Full Time
- Industries: Banking / Finance & Investment
Role and Responsibilities
- Handle customer enquiries professionally in line with stated service level
agreements with other departments, respond to complaints / enquiries in a
timely and courteous manner and demonstrate an effective feedback mechanism in
the course of duty
- Log in all queries using Group Response Portal (GRP) or any other CRM
application at all times.
- Download and handling of all open calls assigned on GRP.
- Follow CS (Customer Service) policies, processes and procedures in the
performance of their duty at all times.
- Escalate unresolved issues to the Team Lead. In the absence of the Team Lead,
an immediate notification to the Head Customer Operation is mandatory.
- Report system problems promptly to the Team Lead. Agent is fully responsible
for his/ her operational tools and he/she is fully responsible for the upkeep
of assigned work tools.
- Promote interaction and communication among Divisions to increase
effectiveness and understanding of the Customer service
- Monitor personal call data and use it as a tool for continuous improvement.
Education Requirements
- Minimum Educational level- Diploma (OND/HND) in any social science or Art
related discipline.
- Professional qualification in contact Centre management, customer service,
operations, quality management would be an advantage
Other Requirement:
Age: 27 years
Application Closing Date
13th February, 2017.
¬Method of Application
Interested and qualified candidates should visit the link below:
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